The Stern Stuff

  • Please give at least 24 hours notice of cancellations when possible. I know things come up, but I promise the extra courtesy will not go unnoticed by me or the client who nabs your spot!

  • Please arrive on time. If you're 10 minutes late to a 15 minute appointment, that doesn't give me much time to pamper you and I may have to reschedule the appointment. Arrival more than 10 minutes after your scheduled time will be considered a "no-show."

  • If you cancel an appointment with less than 24 hours notice or you fail to arrive for a scheduled appointment, a "no-show",  you agree to be charged for the full value of the appointment.

These policies are subject to change at the discretion of the owner. 

 

Returns

  • Skincare returns will be accepted on a case-by-case basis within 30 days of purchase. Osmosis guarantees your satisfaction, so if you are not satisfied with your purchase, I will work with you to find you a home care regimen that makes you happy. 
  • Makeup returns will not be accepted unless the container is unopened and sealed. If the product has been opened, used, or custom blended for you no refund or partial refund will be issued.